PRODUCT DETAILS
SHOP WITH CONFIDENCE
LOGISTICS GUARANTEE
We offer precise logistics tracking for every order.
If your package arrives damaged or is not delivered, please contact us info@nomaenest.com, and we will promptly assist you.
MONEY-BACK GUARANTEE
If you are not entirely satisfied with your purchase, you may return it within 30 days for a refund or exchange, in accordance with our return policy.
SECURITY & PRIVACY
We take your privacy seriously. Your personal information is never shared, and we only use your data to better serve you, as outlined in our privacy policy.
CUSTOMER SERVICE
Our dedicated customer service team is always ready to help. Simply reach out to us at info@nomaenest.com, and we'll get back to you as soon as possible.
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Return within 30 days
Can I return my order if I change my mind?
You can request a return within 30 days of receiving your product. The return costs are at your expense, unless the product is damaged or there is an error on our part.
After receiving and checking your return, you will receive an update about the refund. If approved, we will refund the amount to the original payment method within 10 working days.
For more information, please consult our return policy.
What are the shipping costs and delivery times?
Shipping is always free!
Processing Time:
Orders placed before 10:00 PM (GMT) will be processed and prepared for shipment within 1-3 business days.
Delivery Time:
Our delivery time is 6-9 business days. Please note that this is an estimate and may vary depending on the location and any customs delays.
Receiving Time:
The total receiving time is 7–12 business days. 1–3 business days for processing + 6–9 business days for delivery.
Tracking:
Once an order has been shipped, you will receive an email with a link to the tracking information. This allows you to easily track your order and see when it is expected to arrive.
For more details, please refer to our shipping policy.
Can I receive an invoice for my order?
Yes, you can contact our customer service at info@nomaenest.com and we will send you the invoice for your order.
How can I track the status of my order?
Once your order has been shipped, you will receive an email with a tracking number. Use this number to track the status of your order via this page.