As soon as your order has been shipped, you will receive an e-mail with tracking information and a link that you can use to track your package.

We offer a 30-day money-back guarantee. Items must be returned in their original condition and packaging. For more information, please visit our right of withdrawal page.

While we will honor requests to cancel orders within 12 hours of purchase, we want to emphasize that approval cannot be guaranteed. Our logistics team processes orders quickly and efficiently, prioritizing them in the order in which they are received. Therefore, it may be difficult to intercept and cancel an order once it has entered our processing system.

We process orders as they come into the system, usually within a day or two, if not immediately. Once processed, the average delivery time is 5-15 business days. Please note that we do not process/ship orders on weekends and some holidays.

• If you receive a damaged or defective item, please contact our customer service at info@nomaenest.com and send us a photo or a short video showing the defect so that we can help you immediately.

If you need to make changes to your order, please contact our customer service team at info@nomaenest.com as soon as possible. We can help if the order has not yet been processed.

You may be able to change your delivery address if your order has not yet been processed. Please contact us immediately for assistance.

If your order has not arrived within the expected timeframe, please check the tracking link for updates. If there are still issues, please contact customer service at info@nomaenest.com

We have multiple warehouses in the United States, China, and Europe. When you place an order, the warehouse from which the item is shipped depends on the availability of the item in order to ensure efficient processing and timely delivery of your orders. Rest assured that we maintain the same quality and service standards regardless of the warehouse.